Last Updated: December 2024

1. Return Period

You have 30 days from the date of delivery to return most items for a full refund or exchange. This return period complies with United States consumer protection laws and provides you with adequate time to inspect your purchase.

For items purchased during holiday seasons (November 15 - December 31), the return period is extended to 45 days from the date of delivery to accommodate gift purchases.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

• Unused and Unopened: Items must be in their original, unused condition with all original packaging, tags, and labels attached
• Original Receipt: You must provide proof of purchase (order confirmation email or receipt)
• Time Limit: Return request must be initiated within the applicable return period
• Complete Items: All components, accessories, and documentation must be included

3. Items That Cannot Be Returned

For health, safety, and hygiene reasons, the following items are non-returnable unless defective:

• Custom or personalized items made to your specifications
• Digital products (patterns, e-books, downloadable content)
• Items that have been used, opened, or damaged by the customer
• Items without original packaging or tags
• Gift cards and store credits
• Items purchased on final sale or clearance (clearly marked at time of purchase)
• Items damaged due to misuse or normal wear and tear

4. How to Initiate a Return

4.1 Contact Us

To initiate a return, please contact us within the return period:

• Email: returns@camerawatchtech.world
• Phone: +15055083486
• Include: Your order number, item(s) you wish to return, and reason for return

4.2 Return Authorization

We will provide you with a Return Merchandise Authorization (RMA) number and return instructions. Do not send items back without an RMA number, as we cannot process unauthorized returns.

5. Return Shipping

5.1 Return Shipping Costs

Defective or Incorrect Items: We will cover the cost of return shipping if the item is defective, damaged, or if we sent you the wrong item.

Change of Mind Returns: For returns due to change of mind, the customer is responsible for return shipping costs unless otherwise stated.

5.2 Shipping Instructions

Please follow these guidelines when returning items:

• Use the original packaging when possible
• Include the RMA number on the outside of the package
• Use a trackable shipping method (we recommend insured shipping)
• Keep your shipping receipt until the return is processed
• We are not responsible for items lost in return transit

6. Refund Process

6.1 Refund Timeline

Once we receive and inspect your returned item(s), we will process your refund:

• Inspection: 3-5 business days after receipt
• Refund Processing: 5-10 business days after approval
• Credit to Account: 3-5 business days depending on your payment method

Total Time: Refunds typically appear in your account within 10-20 business days from when we receive your return.

6.2 Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Gift Card: Refunded as store credit

6.3 Refund Amount

You will receive a full refund of the item price, excluding:

• Original shipping charges (unless item was defective or incorrect)
• Return shipping costs (for change of mind returns)
• Any restocking fees (if applicable and disclosed at time of purchase)

7. Exchanges

We offer exchanges for items of equal or greater value. If you wish to exchange an item:

• Contact us to initiate the exchange process
• Return the original item following our return procedures
• Place a new order for the desired item
• We will process a refund for the returned item once received

If the exchange item costs more, you will be charged the difference. If it costs less, you will receive a refund for the difference.

8. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately (within 7 days of delivery). We will:

• Provide a prepaid return shipping label
• Process a full refund or replacement at no cost to you
• Investigate the issue to prevent future occurrences

Please include photos of the defect or damage when contacting us.

9. Wrong Item Received

If you receive the wrong item, contact us immediately. We will:

• Arrange for the correct item to be shipped at no additional cost
• Provide a prepaid return label for the incorrect item
• Process a full refund if the correct item is unavailable

10. United States Consumer Protection Rights

This Return Policy is in addition to your rights under United States consumer protection laws, including:

• State Consumer Protection Acts: Your state may provide additional return rights
• Implied Warranties: Items must be of merchantable quality and fit for their intended purpose
• Cooling-Off Periods: Some states provide cooling-off periods for certain types of purchases

Nothing in this policy limits your statutory rights as a United States consumer.

11. Store Credits

In some cases, we may offer store credit instead of a refund. Store credits:

• Do not expire
• Can be used for any purchase on our website
• Cannot be redeemed for cash
• Are non-transferable

12. International Returns

If you are returning items from outside the United States:

• You are responsible for all return shipping costs and customs duties
• We recommend using a trackable shipping method
• Mark the package as "Returned Goods" to avoid additional customs charges
• Refunds will be issued in United States dollars (USD)

13. Questions or Concerns

If you have any questions about our Return Policy or need assistance with a return, please contact us:

• Address: 901 San Pedro Dr SE, Albuquerque, NM 87108, United States
• Phone: +15055083486
• Email: returns@camerawatchtech.world
• Hours: Monday-Friday, 9:00 AM - 5:00 PM MST

14. Policy Updates

We reserve the right to update this Return Policy at any time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Acknowledgment

By making a purchase from Camerawatchtech.world, you acknowledge that you have read, understood, and agree to this Return Policy.